Arapahoe County Sheriff's Office
Dispatch: (303) 795-4711 (non-emergency calls)
Lt. Ken Martinez, Foxfield Liaison
Follow the Sheriff on Twitter: @ArapahoeSO
Sheriff's Department Non-Emergency Number
Beginning November 17, 2021, citizens who call the sheriff’s non-emergency dispatch number will hear a new recorded ‘auto attendant’ which will route inbound calls to the department they need.
When someone calls the non-emergency number, 303-795-4711, they will hear a recording that says, “You have reached the Arapahoe County Sheriff’s Office. If this is a life-threatening emergency, please hang up and dial 911. Please listen to the following options. For the jail, press 1; for Records, press 2; for a non-emergency law enforcement response, press 3; for civil matters, press 4; for warrants, press 5.”
The new phone system feature will guarantee a quick and efficient answer to callers. “There are times our dispatch center is so busy that we have to put people on hold for 5 or 6 minutes. Those folks tell us, ‘I just needed the records department or the jail or your civil unit.’ This new phone system feature will transfer them straight there without waiting,” says Cathy Raley, Communications Manager.
The Arapahoe County Sheriff’s 911 dispatch center receives more than 400 emergency and non-emergency calls every weekday and more than 300 calls on weekends and the call center is experiencing staff shortages like many other law enforcement agencies throughout the nation. “We’re down one-third of our staff, so this will help alleviate some of those calls that come in,” Raley said.
Text to 911
Texting to 911 has some very positive benefits, such as allowing the deaf and hard of hearing communities to communicate with 911 directly without a relay service or TTY/TDD device. The Arapahoe County Sheriff's Office (ACSO) is now able to receive texts to 911. It is available through the four major wireless carriers (AT&,T, Sprint, T-Mobile and Verizon). To make sure you can use this feature, check with your cellular service provider.
Here are some things you should know now that ACSO can receive your texts:
- If you can safely make a voice call to 911, please do that rather than texting. ACSO receives more information regarding your location and can gather pertinent information more quickly by talking directly to you.
- If you text 911 in an area where the system is not ready (outside of Arapahoe County), you will receive an automatically generated "bounce-back" reply advising you that you need to contact 911 by voice call or other means.
- The 911 center will not charge you to text ACSO, but your service provider may. Make sure you know what your wireless plan includes as it pertains to texting and data usage.
- Whether you text or call, 911 is an emergency number. Make sure to use this for emergencies only and not as a toy. Very similar to 911 receiving a prank voice call, prank texting is a serious problem and will tie up a 911 line and a dispatcher. This will take that 911 line and dispatcher away from someone who may need emergency services. Only call or text 911 when you have an emergency!
If you have any questions, please contact:
Communications Manager Cathy Raley at 720-874-3960 or firstname.lastname@example.org
Communications Supervisor Nate Treusch at 720-874-3958 or email@example.com
Emergency Alert Program
Get alerted about emergencies and other important community news by signing up for the Arapahoe County Emergency Alert Program. This system enables them to provide you with critical information quickly in a variety of situations, such as severe weather, unexpected road closures, missing persons, and evacuations of buildings or neighborhoods.
You may also sign up for Sheriff Citizen Notifications, consisting of news and information about Arapahoe County Sheriff's Office and its programs and services. Receive emails from the Sheriff regarding suspicious activity, neighborhood watch or general information within your surrounding area. Areas include: Unincorporated Arapahoe County, Centennial, Bennett, Deertrail and Foxfield.